Niico, the UK’s leading AI & Automation platform built for the Education sector has today unveiled the launch of KIRA, an industry first conversational AI & Automation platform, underpinned by a strategic partnership with OpenDialog AI.
Designed to significantly enhance student and employee experiences with AI Agents, KIRA successfully integrates OpenDialog’s sophisticated AI Agent management system to offer seamless self-service processing and management of student-related queries and requests.
Recognising that chatbots widely used throughout the education sector provide a poor experience for staff and students alike, OpenDialog’s intelligent AI Agents will allow Niico to provide a more efficient and personalised service experience, aligning with Niico’s commitment to driving innovation and operational excellence around process automation for education institutions.
“We are excited to integrate OpenDialog’s advanced AI Agent capabilities into our award-winning automation platform,” said Alistair Sergeant, Founder and CEO of Niico. “This integration is a testament to our ongoing commitment to leveraging the latest technology to improve our solutions and services. By enhancing the student experience with intelligent AI Agents and freeing up staff time, we are confident in our ability to deliver even greater value to our customers.”
OpenDialog has sophisticated and contextual conversational AI Agents that will enable Niico to meet the evolving needs of its customers while supporting its strategic goals of driving innovation and operational efficiency for its clients.
“We are thrilled to collaborate with Niico to bring cutting-edge AI Agents to the Education industry,” said Danny Major, Chief Customer Officer at OpenDialog AI. “Our technology is designed to provide a superior customer experience, enabling users to access information or self-serve through intuitive and natural conversations.”
The integration of OpenDialog AI within Niico’s platform and service offering is set to redefine the way students interact with their institution, offering a streamlined and user-friendly approach to managing inquiries and requests. Combining a strategic focus on innovation and efficiency, Niico and OpenDialog AI are poised to set a new standard in the Education sector.
About Niico
Originally developed in 2020, Niico is an AI & Automation platform built to automate repetitive, routine manual processes and can integrate with Tribal, Ellucian, Oracle and Microsoft systems without the need to change any existing systems.
Able to automate any operational process without changing existing systems, the Niico platform is underpinned by a library of 160+ pre-built bots with defined use cases that range from admissions, enrolment and student enquiries financial management and payment processing.
Having collectively saved in excess of 20,000 administration hours for its growing client base over the last 12 months, Niico is fast-becoming synonymous with significantly improving both staff and student experience.
