Episode 1
AI in Insurance Podcast: tifgroup
In the debut episode of our series, Danny Major, Chief Customer Officer at OpenDialog, joined Sarah Tucker, Director of Client Services at tifgroup, for an insightful discussion on AI adoption in the insurance industry and its value for customers.
Video timestamps
How AI is reshaping customer service and engagement [00:01:00]
How user feedback is influencing AI strategy [00:05:12]
What TIF learnt through their AI journey [00:09:50]
The benefits AI has delivered to TIF and their customers [00:11:03]
2025 AI plans [00:13:04]
OpenDialog's out of the box industry solutions
Healthcare Solutions
- Appointment scheduling & management
- Patient onboarding automation
- Health & wellness support
- Outpatient support
- Billing & insurance query automation
Insurance Solutions
- Contact center automation
- Quote-to-bind journey
- Renewals
- Claims automation
- Mid-term adjustments