Hire “Jamie” by OpenDialog – 
 Your AI expert  for policy queries

Automate 50% of Customer Service Contacts with AI

See Jamie in action

The Policy Query Challenge

Large volume of customer support contacts

On average, 50% of all customer calls into insurance contact centres are related to policy inquiries.

Long Average Handling Times

Increasing complexity of products and disparate knowledge sources man answering a policy query takes an average of 9 minutes.

Recruitment and retention of contact center staff

Most insurers are consistently interviewing and training new hires.

Ensuring Compliance

With increasing complexity of products  and frequent policy updates, contact center agents often provide inaccurate information to policy queries.

Out of hours support

Providing true 24 x 7 customer support through contact centers can be extremely costly and difficult to manage.

Difficulty scaling during peak periods

Events like policy renewals, rate changes, or weather-related incidents can cause sudden spikes in queries with many insurers lack the agility to scale support effectively.

Experience Jamie’s impact

Jamie handles policy queries, transfers complex cases, and enhances customer service efficiency.

  • 70% cost reduction
    Cut support expenses significantly
  • Instant query resolutions
    Reduce average handle time (AHT)
  • 24/7 availability
    Never keep customers waiting>
  • Regulatory compliance

    Ensures accurate and consistent policy interpretation
Hire Jamie - Talk to an AI expert

Why insurers are turning to Jamie

Quick and easy implementation

Step 1

Set up

Connect Jamie to your policy documents.

Step 2

AI training

Customise responses based on your policies, brand and tone of voice.

Step 3

Test and optimise

Ensure accuracy and derisk before launch.

Step 4

Go live

Connect Jamie to your policy documents.

Step 1

Set up

Connect Jamie to your policy documents.

Step 2

AI training

Customise responses based on your policies, brand and tone of voice.

Step 3

Test and optimise

Ensure accuracy and derisk before launch.

Step 4

Go live

Connect Jamie to your policy documents.

Speak with our experts

Find out how Jamie can drive the same results for your business.

What’s in it for you:

  • Your Tailored AI Agent Strategy – Expert insights tailored to your unique challenges
  • Your Implementation Roadmap – Best practices for AI adoption
  • Live AI Demonstration – Explore Jamie’s capabilities in real time

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