The end of SaaS? In 1999 Mark Benioff and 3 co-founders launched Salesforce, a new software company with a mission to disrupt the world of CRM Software. Until that point, CRM software had been on-premise deployments of tools like Siebel
The term AI Agent has overtaken chatbots in popularity. Chatbot companies transformed into AI Agent companies seemingly overnight. Is this just a marketing exercise or is there some value in using a different term? This article explores how we got
As businesses increasingly explore the power of AI, the need for practical, hands-on support in building AI Agents has never been greater. At OpenDialog, we recognized this growing demand and designed the OpenDialog AI Accelerator Program to meet this need
Conversational AI agents are now a must-have for boosting customer experiences and streamlining operations. A key decision in any AI strategy is whether to build a custom solution or use an all-in-one platform. It’s a major choice, and the pros
London, UK – July 2024 – tifgroup, a leading expert in travel insurance, is delighted to announce a strategic partnership with OpenDialog AI to significantly enhance the customer experience across its customer-focused brands. The initial rollout will target the Holidaysafe brand, with plans for
How OpenDialog supports AI use that is safe, trustworthy and compliant in Insurance As AI technology continues to advance, so do the regulations governing its use. The European AI Act is the first such large-scale legislative effort aimed at regulating
In the dynamic landscape of insurance, where adaptability and efficiency are paramount, the role of automation software has become increasingly significant. With an increasing number of insurers investing in Robotic Process Automation (RPA) and AI technologies, 2024 is being dubbed
We’re living in an age of relentless pursuit of efficiency and healthcare organizations are increasingly turning to healthcare automation software to streamline their operations. These innovative tools not only enhance productivity but also improve patient care, accuracy, and compliance. But
Based on my research and what I could (or rather couldn’t!) find, I’m setting out my stall that this is an industry-first article. I have had the privilege of working in the automation space for the majority of my career.
Since ChatGPT took the world by storm in December 2022, businesses in every industry, including insurance, have looked for ways to leverage its capabilities. Fast forward 12 months and amidst much excitement and anticipation, OpenAI unveiled custom versions of its
