Transforming
healthcare operations
with safe, explainable AI
Reduce administrative burden on your teams and enhance patient support with AI Agents
Industry challenges
OpenDialog’s AI Agents are a game-changer for healthcare providers, empowering them to deliver high-quality, compliant, and efficient care in an increasingly complex environment.
Workforce shortage & burnout
- Relieve the burden of administrative work on critical workers
- Automate appointments, triage, pre- and post-care follow-ups, billing, and insurance claims
- Support critical care staff with their own AI Colleague
Reduce patient waiting lists
- Reduce missed appointments by managing waiting lists and automating reminders
- Dynamically reallocate cancelled/rescheduled appointments
- Improve adherence with pre-operative preparation
Patient engagement & communication
- Provide around-the-clock multilingual support
- Automate patient follow-up, medication and appointment reminders
- Deliver tailored pre and post-op care
Inefficient & disparate patient pathways
- Automate care across care pathways with AI care co-ordinators
- Provide real-time updates on progress and next steps
- Streamline patient transition between stages of care
OpenDialog's healthcare solutions
Digital Concierge
The Digital Concierge has been designed to help healthcare providers make data based decisions as to how they best approach their AI journey.
AI Co-Pilot
AI Co-Pilots are powerful AI assistants, designed to boost efficiency and effectiveness of your workforce by acting as a real time collaborator and coach.
Autonomous AI Agents
OpenDialog develops autonomous AI Agents to address use cases throughout the life cycle of healthcare provision and across all care pathways.
Healthcare Digital Concierge
The Digital Concierge is an AI Agent that sits within the current patient engagement channels to gather empirical data to support effective decision making.
This includes:
- Where to start on the AI journey
- Definition of a strategic roadmap
- Identification and qualification of benefits
Typically operating over a few months, the Digital Concierge provides data that helps develop a solid transformation plan, giving healthcare providers clear confidence in how AI Agents can ease staff workload and enhance patient outcomes.
Healthcare AI Co-Pilots
Create transformative value in healthcare by augmenting staff efficiency, improving patient care, streamlining operations, and maintaining compliance with strict healthcare regulations.
AI Co-Pilots create value for healthcare providers by:
- Providing real-time insights and recommendations during consultations or decision-making processes
- Simplifying administrative tasks such as data entry, patient record updates, and appointment management
- Guiding care providers on triage decisions and appropriate levels of care
- Offering instant access to detailed patient information and specific insights from disparate knowledge sources
Healthcare AI Agents
An autonomous AI Agent from OpenDialog is a context-aware, self-sufficient system that seamlessly adapts to real-time user inputs, delivering safe, personalized, and scalable interactions to automate complex processes without human intervention
- Appointment scheduling
- Appointment management
- Patient Follow Up & Engagement
- Symptom checker and triage
- Mental Health Support
- World Health Organisation (WHO)
- Lifestyle and wellbeing assistant
- Health education and awareness
- Chronic condition support agent
- Claims Agent
- Medication Management
Trusted across the Healthcare Sector:
Why choose OpenDialog for your AI journey
Healthcare Specific Features & Solutions
- Train with industry specific models & customized to your brand style and tone of voice
- Integrate with EHR/EMR, PAS and patient engagement platforms
- Enterprise-grade AI solutions to address use cases across the spectrum of healthcare
Compliance and Safety First
- Fully Auditable Outputs: Maintaining transparency in all interactions
- Fine-Grained Control: Allowing precise management of decision-making processes
- Robust Data Security Protocols: Adhering to ISO 27001 standards to protect sensitive information
Advanced AI Integration
- OpenDialog integrates leading AI technologies providing access to the most advanced capabilities and protecting you from technology obsolescence
- Ability to “bring your own” AI models and knowledge sources into OpenDialog
Proven Success in the Healthcare Industry
- OpenDialog already work with a number of the world’s pioneering healthcare organisations to improve patient outcomes around the world
- Automate over 80% of customer interactions
- Generating over 1million data points every day to continuously improve healthcare
Recommended resources
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Starting from scratch with generative AI in healthcare can be daunting, but it doesn’t have to be that way.
