Revolutionising
Insurance with safe,
scalable AI Agents
Purpose-built AI solutions to meet the unique challenges of Insurers, MGAs, TPAs and Brokers
The problems we address
OpenDialog’s AI Agent solutions address a number of the biggest challenges experienced today by MGAs, Brokers and Insurers.
Revenue retention and growth
- Improve qualification of sales leads
- Bridge the gap between online and human-based sales conversion ratios
- Leverage data to enable improved understanding of customers to tailor offers and pricing
Operational inefficiency
- Break free from dependency on labor-intensive, paper-based operations
- Reduce time to train new employees and avoid overtime or overstaffing during peak periods
- Automate 90% of all customer interactions
Customer experience
- Eliminate queues of customers waiting to speak to contact centre agents
- Provide immediate access to your business around the clock via your customer’s preferred engagement channels
- Add proactive touchpoints with your customers to build better relationships
Digital transformation and innovation
- Stop avoiding or delaying AI projects due to fear of non-compliance
- Reduce reliance on outdated systems and processes
- Quickly and safely, deliver new, rich experiences that meet the evolving expectations of your customers
Regulatory compliance and risk management
- Avoid human error and inconsistencies
- Enable faster, more accurate responses to compliance checks
- Use data analytics to identify and mitigate risks proactively
Talent acquisition and retention
- Reduce your attrition rates by engaging employees in higher-value rewarding work
- Identify skills gaps, personalise learning pathways, and enhance employee engagement
- Avoid hiring scarce, expensive technical teams often required to enable the adoption of AI solutions
OpenDialog's insurance solutions
Digital Concierge
The Digital Concierge has been designed to help healthcare providers make data based decisions as to how they best approach their AI journey.
AI Co-Pilot
AI Co-Pilots are powerful AI assistants, designed to boost the efficiency and effectiveness of your workforce by acting as a real time collaborator and coach.
Autonomous AI Agents
OpenDialog has developed autonomous AI Agents to address use cases throughout the life cycle of insurance.
Insurance Digital Concierge
The Digital Concierge is an AI Agent that sits within the current patient engagement channels to gather empirical data to support effective decision making.
This includes:
- Where to start on the AI journey
- Definition of a strategic roadmap
- Identification and qualification of benefits
Typically operating over a few months, the data from the Digital Concierge helps create a strong transformation plan, giving you confidence in automating up to 90% of interactions across your business
AI Co-Pilots
The AI Co-Pilot provides employees with instant access to detailed customer information, specific information from disparate knowledge sources, and can recommend next actions during customer interactions.
AI Co-Pilots create value by:
- Reducing average handling times and improving first-contact resolutions for customer support
- Reducing underwriting risk by using AI-driven insights and automating routine tasks within the underwriting process
- Reducing the time required to train new employees by lessening the reliance on human information retention
- Providing instant access to detailed insurance information and specific insights from disparate knowledge sources
Autonomous AI Agents
An autonomous AI Agent from OpenDialog is a context-aware, self-sufficient system that seamlessly adapts to real-time user inputs, delivering safe, personalized, and scalable interactions to automate complex processes without human intervention
- AI Marketing Agent
- AI Quote Support Agent
- AI Quote to Bind Agent
- AI MTA Agent
- AI Claims Agent
- AI Renewals Agent
- AI Policy Query Agent
Consistently picked by regulated organisations to build safe AI agents
Why choose OpenDialog for your AI journey
Out of the box Insurance Specific Features & Solutions
- Pre-trained with industry specific models & customized to your brand style and tone of voice
- Integrations with policy admin, claims, payment & fraud detection systems
- Pre-built insurance widgets for quotes, claims & more
- Enterprise-grade AI solutions to address use cases across the entire insurance lifecycle
Compliance and Data Security
- Fully Auditable Outputs: Maintaining transparency in all interactions
- Fine-Grained Control: Allowing precise management of decision-making processes
- Robust Data Security Protocols: Adhering to ISO 27001 standards to protect sensitive information
Advanced AI Integration
- OpenDialog integrates leading AI technologies providing access to the most advanced capabilities and protecting you from technology obsolescence
- Ability to “bring your own” AI models and knowledge sources into OpenDialog
Proven Success in the Insurance Industry
- OpenDialog already helps a number of the world’s leading companies in the insurance industry
- Automating over 90% of customer interactions
- Generating over 1million data points every day for our customer
Recommended resources
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Starting from scratch with generative AI in insurance can be daunting, but it doesn’t have to be that way.
