Generative AI interactions
safe for regulated industries
Generative AI interactions safe for regulated industries
Unlock more natural conversations and higher levels of automation without compromising on safety and compliance
Safe Generative AI & LLMs
Break boundaries, not regulations
OpenDialog seamlessly blends the fluidity of Generative AI and Large Language Models (LLMs) together with the control and explainability of structured conversations. The OpenDialog conversational AI platform enables organizations to automate up to 90% of all business interactions whilst ensuring safe conversations with users and adherence to industry regulations, all without substituting natural conversations for rigid process flows.
Process flow
/standard chatbot
Transactional interactions
Completes only basic processes
Full business-level control
Only provides pre-written responses
Explainable decisions (pre-programmed)
Security level dependent on vendor
Other Generative
AI assistants
Engages in natural conversations
Completes linear processes
Limited control
High risk of ‘hallucinations’
Unable to explain how decisions are made
Vulnerable to revealing sensitive data
OpenDialog
digital assistant
Engages in natural conversations
Completes complex multi-step processes
Full business-level control
Trusted and accurate outputs
Transparent and explainable
Robust data security
OpenDialog
digital assistant
Engages in natural conversations
Completes complex multi-step processes
Full business-level control
Trusted and accurate outputs
Transparent and explainable
Robust data security
Other Generative
AI assistants
Engages in natural conversations
Completes linear processes
Limited control
High risk of ‘hallucinations’
Black boxed decisioning
Vulnerable to revealing sensitive data
Process flow
/standard chatbot
Transactional interactions
Completes only basic processes
Full business-level control
Only provides pre-written responses
Explainable decisions (pre-programmed)
Security level dependent on vendor
Trusted across regulated organizations:
The world's most advanced Generative AI
OpenDialog is the only conversational automation platform to harness the world’s most advanced LLMs safely for regulated industries. What’s more, as AI technology continues to evolve at pace, we seamlessly absorb the newest models into our platform so you’ll stay at the forefront of innovation and never find yourself locked in to outdated technology.
Safely harnessed for compliant conversations
Transparent & explainable AI
OpenDialog adds structure by evaluating and categorizing each input and logs each decision in an auditable database.
You are in control
You decide which user inputs are responded to by LLMs, which get routed to your integrated system or knowledge base, and what triggers a pre-written response.
Eliminates harmful & inaccurate outputs
OpenDialog ensures contextual input devoid of any nonessential information and reasons over inputs and outputs before they are delivered.
Protects sensitive data
OpenDialog has robust privacy safeguards in place to protect customer data, with tight encryption, secure data storage, and strict access controls.
Safe & trusted front office automation
Out of the box solutions for regulated industries
Healthcare Automation Solutions
- Appointment scheduling & management
- Patient onboarding automation
- Health & wellness support
- Outpatient support
- Billing & insurance query automation
- and more
Insurance Automation Solutions
- Contact center automation
- Quote-to-bind journey
- Renewals
- Claims automation
- Mid-term adjustments
- and more
FAQs on Generative AI & LLM safety
What are Large Language Models (LLMs)?
Large Language Models (LLMs) are sophisticated AI models trained on vast amounts of text data, capable of generating human-like text responses to user queries or prompts.
Why are LLMs more effective for conversational automation than decision trees and process flows?
LLMs excel in conversational automation due to their flexibility, natural language understanding, and ability to maintain context, offering more engaging and adaptive interactions compared to rigid decision trees and process flows. Additionally, LLMs continuously learn and generate human-like responses, making them better suited for handling ambiguity and uncertainty in conversations.
Why are LLMs considered potentially risky in regulated industries?
LLMs can generate responses that may inadvertently disclose sensitive information, provide inaccurate or biased answers, or even generate harmful content, posing risks in industries where compliance, accuracy, and privacy are paramount.
How does OpenDialog's conversational AI platform address the risks associated with LLMs in regulated industries?
The OpenDialog conversational AI platform employs a combination of techniques, including rigorous data sanitization, bias detection and mitigation, context-aware filtering, and compliance enforcement mechanisms, to ensure that responses generated by LLMs are safe, accurate, and compliant with industry regulations.
What measures are in place to ensure data privacy and security?
We prioritize data privacy and security by implementing encryption protocols, access controls, and strict data governance practices to safeguard sensitive information exchanged during interactions with the conversational AI platform.
How do you handle bias in LLM-generated responses?
Our platform integrates bias detection algorithms and ethical AI frameworks to identify and mitigate biases present in LLM-generated responses, promoting fairness and inclusivity in interactions with users from diverse backgrounds.
Can the conversational AI platform be customized to adhere to specific industry regulations?
Yes, our platform is designed to be highly customizable, allowing organizations to configure compliance rules, content filters, and moderation policies tailored to their regulatory requirements and industry standards.
How do you ensure transparency and explainability in the use of LLMs?
We provide comprehensive logging and auditing capabilities, enabling organizations to track the origin of responses, review model performance metrics, and monitor user interactions to maintain transparency and accountability in the deployment of LLMs.
Is your conversational AI platform compliant with industry-specific regulations such as GDPR, HIPAA, or CCPA?
Yes, OpenDialog is designed to comply with a wide range of industry-specific regulations, including but not limited to GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), and CCPA (California Consumer Privacy Act), ensuring that data handling practices align with legal requirements and best practices for data privacy and protection.
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