Manchester based Intelligent Automation (IA) leaders Robiquity have partnered with OpenDialog to enable businesses to fulfil their core purpose through great conversational experiences. As IA transformation experts in Financial Services, Retail, Telcos, Utilities, manufacturing, Healthcare and Public Sector, Robiquity have vast experience in understanding the challenges facing each industry and see the Conversational AI solution from OpenDialog as a pivotal capability to address these challenges. Historical utilisation of chat systems helped companies to deflect simple requests away from over-worked agents. The recent evolution of Conversational AI technologies combined with OpenDialog’s unique “context-first” approach and no code platform, expands the scope of the “Digital Agent”and makes it easy for companies of all sizes to quickly and easily create sophisticated conversational experience that can now automate highly complex business processes, just through natural human conversation. Industry analysts predict that Conversational AI will reduce contact centre labour costs by $80Bn by 2026 and assert that chatbots will become the primary service channel for 25% of organisations by 2027. Tom Davies, CEO at Robiquity states “The intelligent solutions created in this partnership will be far beyond anything that has been delivered before. Working with OpenDialog, we will be able to track the history of the conversations between customers and digital workers and take the information shared to dynamically interact with business systems and make intelligent decisions. Moving more work to digital agents reduces the time needed with contact centre agents to make those conversations more meaningful and improve the customer experience.” In support of this Co-Founder of OpenDialog Dean Chapman states “I am delighted to announce that OpenDialog has entered into a global partnership with Robiquity, a leading independent provider of Intelligent Automation services. This partnership builds on existing executive relationships and will allow OpenDialog to offer our customers even more comprehensive and effective automation solutions, as we continue to strive to provide the best possible experiences for our clients. Through this exciting new partnership, we will leverage Robiquity’s expertise to further enhance our offerings and increase our reach into new customers across different industry sectors and geographies. We are excited to be working with the Robiquity team and are confident that this partnership will be a great benefit to both companies and our respective customers.”
Episode 8 – Pushing the boundaries
Welcome to the eighth episode of OpenDialogues, the podcast hosted by Maaike Coppens and Ronald Ashri discussing everything Conversation Design and OpenDialog.