Maaike Coppens

Is generative ai safe in insurance?
Blog Post

Is Generative AI Safe in the Insurance Industry?

The insurance industry, like many others, is rapidly adopting generative AI technologies like conversational AI, to enhance customer service, streamline processes, and improve overall efficiency through automation. In fact, it’s thought that insurance companies will likely save $1.3 billion globally

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Conversation Design

Flow or No-Flow

Exciting Times! Just like with any emerging technology, as the conversation design field grows in maturity, diverging views emerge when it comes to the initial approaches, tools, and artefacts that have dominated the ecosystem so far. Each alternative inevitably invites

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Podcast episodes

Introducing OpenDialogues – The OpenDialog Podcast

🎧 Over the last couple of months, Ronald and I have been having animated, passionate debates about conversation design, conversational AI and our vision for OpenDialog. Because ‘no maker is an island’, we thought we’d share our ponderings and invite other

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