Jamie
by OpenDialog AI
Your AI Expert
for policy queries
Automate 50% of Customer Service Contacts thanks to OpenDialog's AI Agent, Jamie.
The Policy Query Challenge
Large volume of customer support contacts
On average, 50% of all customer calls into insurance contact centres are related to policy inquiries.
Long Average Handling Times
Increasing complexity of products and disparate knowledge sources man answering a policy query takes an average of 9 minutes.
Recruitment and retention of contact center staff
Most insurers are consistently interviewing and training new hires.
Ensuring Compliance
With increasing complexity of products and frequent policy updates, contact center agents often provide inaccurate information to policy queries.
Out of hours support
Providing true 24 x 7 customer support through contact centers can be extremely costly and difficult to manage.
Difficulty scaling during peak periods
Events like policy renewals, rate changes, or weather-related incidents can cause sudden spikes in queries with many insurers lack the agility to scale support effectively.
Meet Jamie: your 24/7 AI-powered policy expert
Instant responses
Answers policy-specific questions in seconds.
Multi-channel support
Accessible via chat, web, email, messaging and voice.
Smart learning
Continuously improves from policy documents and interactions.
Seamless handoffs
Transfers complex cases to human agents when needed.
Why insurers are turning to Jamie
Trusted by leading insurers…
Quick and easy implementation
Step 1
Set up
Connect Jamie to your policy documents.
Step 2
AI training
Customise responses based on your policies, brand and tone of voice.
Step 3
Test and optimise
Ensure accuracy and derisk before launch.
Step 4
Go live
Connect Jamie to your policy documents.
Step 1
Set up
Connect Jamie to your policy documents.
Step 2
AI training
Customise responses based on your policies, brand and tone of voice.
Step 3
Test and optimise
Ensure accuracy and derisk before launch.
Step 4
Go live
Connect Jamie to your policy documents.
Speak with our AI experts
Find out how Jamie can drive the same results for your business.
What’s in it for you:
Your tailored AI Agent strategy – Expert insights tailored to your unique challenges
Your Implementation Roadmap – Best practices for AI adoption
Live demostration – Explore Jamie’s capabilities in real time
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