The OpenDialog AI Platform
Radically Better Customer Experiences Through OpenDialog’s unique approach to automated conversations
At the core lies our unique OpenDialog Conversation Engine that makes it possible to support natural, personalized and contextual conversations with your users.
1. Start with our no-code Conversation Design tool, then use Compose to manage all your content and Translate as required. Handling everything without developers.
2. Add the Natural Language Understanding capability that is right for you. OpenDialog Interpret allows you to take advantage of the world’s most advanced NLU technologies. While our Understand capability gives you access to pre-configured functionality for a wide range of common scenarios, further reducing your overall effort.
3. Through Interface you can take advantage of any communication channels, such as web, mobile, messaging, and telephony while Transfer makes it possible to connect to live agents. Integrate supports integration into your business systems .
4. Finally, OpenDialog offers support for Testing your application to ensure it always does the right thing, Analytics provides detailed insight into the customer journey and overall performance data, to enable continuous improvement.
Design Conversations
Great conversation design is at the core of a successful virtual assistant.
Our purpose-built no-code conversation designer gives you easy access to the full capability of the powerful and unique OpenDialog conversation engine, and puts you in control of every aspect of your virtual assistant.
Go from idea to live solution quickly and through a single platform.
Manage content
Managing the content of messages for your virtual assistant should not be an afterthought.
Our flexible content management system makes it easier than ever to combine and fine-tune conversational copywriting and rich media components in our easy-to-use message editor.
Access to Leading AI Capability
Multi-Channel Support
& Deep Integration
Connect your virtual assistant to all the services it needs to complete a task. With OpenDialog Actions you can connect to a range of external services or use Robotic Service Automation integrations to get the job done.
detailed Analytics
Once your virtual assistant is live and interacting with your users you need detailed data to understand what is working and what can be improved.
OpenDialog’s unique model makes rich information available that is immediately actionable through our no-code environment.
Making it easier to build AI Powered Chatbots and Intelligent Virtual Assistants
Enterprise Ready Conversational AI
OpenDialog is built on top of resilient and scalable cloud technology. We take care of all the details so you can focus on creating great conversational assistants.
We provide multiple test environments, continuous integration and deployment, automated backups, 24/7 logging, monitoring and alerting and disaster recovery.
Multiple Workspaces & Templates
Through a single OpenDialog instance you can manage multiple workspaces and users across workspaces, making it easy to divide work across different departments or different clients while being able to centrally manage the platform.
Through our template functionality you can ensure consistent and coherent level of conversation design quality, enabling designers to get started quickly.
Knowledge Support
Our team of OpenDialog solution architects and experienced conversation designers are ready to provide support, guidance and practical implementation capability to set you up for success with a great conversational solution.
Extensibility
The OpenDialog platform and architecture is built from the ground up to support extensibility. You can create bespoke experiences that integrate deeply with your existing services and incorporate conversational capability across your organization in a unique way.