Privacy Policy

OpenDialog and your privacy

This policy explains what information we collect from you, how it’s used, and how you can manage or delete any information about you that we hold.

What information do we collect?

Sometimes we’ll ask you to fill out a form on our website. For example, to register for a demonstration, to join our slack community or enquire about our products and services. We’ll only use that personal data to contact you for a different purpose if you’ve given us explicit consent – usually by ticking a box when you submit the form.

Sometimes we’ll ask you to fill out a form on a third-party website, like Calendly. They have their own privacy policies, but we’ll treat your personal data as if you gave it to us directly.

Almost all websites use cookies – small text files that are stored on your device – to make the user experience better and ours is no exception.

Your device (computer, phone etc) also sends information about you, like where you are, what operating system you’re using, and what network you’re accessing the internet from. We also access this data via third-party services like Google Analytics, but we’re not interested in using it to identify you personally (though we may use it to figure out what company you work for).

How do we use your data?

If you’ve given us permission, we’ll use your data to send you marketing materials. These might consist of email newsletters and notifications about product releases. If you’re very important, we might call you, but again, we’ll only contact you for the purpose, and via the medium, that you’ve given us permission for.

The only kind of profiling we do using your personal data will be based on what organisation you work for, where your job is based, and your job role. For example, we might create a segment of our email list which consists only of people who work the Telecommunications sector.

How do we keep your data safe?

All the forms we use, including those on third-party sites, make use of SSL encryption. We also make sure that your personal data is only accessible by appropriately trained staff.

Not all the personal data we hold is stored on our own servers. For example, our email marketing software runs operations outside the European Economic Area (EEA). By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

If required to do so, we may have to share your personal information with the police, regulatory bodies or legal advisors. In any other circumstances, we’ll only share your data with third parties if we have your explicit and informed consent.

What are your options for updating or deleting your personal data?

You can update your details and marketing preferences by emailing [email protected] or by writing to us at OpenDialog c/o GreenShoot Labs, 7 Savoy Court, London, WC2R 0EX.

You have the right to access the personal information we hold about you. To receive a copy of that personal information, please send an email to [email protected] You will have to provide proof of identification.

You can also ask us to stop processing any personal data we hold about you.

What cookies do we use and why?

Cookie type Cookie name(s) What it’s used for
Google Analytics _ga, _gat, _gid, _gac These cookies are used to throttle the request rate and to distinguishe unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. It’s also used to include Google Adwords conversion tracking. It will be used to store the ad click information when auto-tagging is enabled. Cookies expires after 24m/1min/24h/90d. For more information, please visit www.google.com/policies/privacy/partners/. If you wish to disable Google Analytics on your browser please visit http://tools.google.com/dlpage/gaoptout.
Bing _uetsid MUIDB, MUID
These cookies are utilised by Microsoft Bing Ads and is a tracking cookie. They are also used by Microsoft advertising to anonymously identify user sessions to help us measure the effectiveness of our marketing campaigns. It allows us to engage with a user that has previously visited our website. For more information, please visit https://advertise.bingads.microsoft.com/en-us/resources/policies/remarketing-in-paid-search-policies.

WHAT IF OUR POLICIES CHANGE?

We might update this Privacy Policy from time to time, so be sure to bookmark this page for an exciting game of spot the difference.