The use of AI has exploded in almost every industry in the last few years as advancements in the technology continue to make giant leaps forward. This is particularly true in the case of Generative AI (Artificial Intelligence capable of generating novel text and images) which is as impressive as it is promising. Among all the sectors where this technology is making waves, healthcare is expected to undergo one of the biggest transformations, as it can be used to both increase operational efficiency through automation and improve patient experience. These two things, until now, have been very difficult to achieve simultaneously.
Starting from scratch with generative AI in healthcare can be daunting, but it doesn’t have to be that way. To understand how it can help maximize efficiency for healthcare providers, let’s first define what we mean by generative AI healthcare automation.
What is Generative AI-powered automation in healthcare?
In healthcare, automation through Generative AI refers to the use of AI technology, such as Large Language Models (LLMs), to complete various tasks or processes autonomously. While traditional automation typically performs back office functions and follows predefined rules or pattern algorithms, generative AI enables automation of front office processes holding natural language conversations with patients or service users through text or voice channels.
Implementing this technology through specialist conversational AI solutions such as the OpenDialog platform, which has been specifically designed for regulated sectors, can deliver a huge amount of value for providers and patients.
By conversing with users and automating processes such as appointment scheduling and management, on-demand patient support, and triage to name a few, Generative AI healthcare automation solutions are already making waves in the industry. Not only can this type of AI technology streamline operational processes, but it can also radically transform patient experience and outcomes through 24/7 personalized interactions.
Where to begin with Generative AI for healthcare?
1. Start small
Starting your AI digital transformation journey can be intimidating, especially if you don’t know where to start. But it doesn’t have to be. Healthcare providers don’t need to invest a huge amount of time and resources on a complex project to see value. A conversational AI assistant that deflects callers away from busy phone lines to self-serve can be quick and easy to implement and increase both patient experience and efficiency.
2. Use your own data to identify the best use cases
The second step is to gather enough data to inform business decisions and identify what areas healthcare organizations can automate and where Generative AI will have the most impact.
For example, by comparing metrics such as the number of inbound calls requiring triage versus appointment queries, and examining the time it takes for call handlers to sift through these calls, healthcare providers can then decide which of these processes take priority for automation. From here, the potential benefits can be realized, including time back to staff and resource allocation. This will help build a strong business case towards the strategic objectives of the organization.
3. Identify appropriate tools and vendors
Finally, healthcare organizations need to identify the right tools to implement safely within regulatory requirements. Privacy and safety is one of the top priorities for healthcare providers, and rightly so. When implementing Generative AI technology into healthcare, questions arise about transparency, accountability, and explainability. Therefore, the tools they use to automate through generative AI must be built specifically for regulated industries, like the OpenDialog platform.
What is the best way to get up and running quickly?
OpenDialog’s Digital Concierge solution for healthcare leverages generative AI-powered automation while making implementation easier, meaning healthcare providers can safely utilize this technology with minimum downtime and immediate results.
Digital Concierge for healthcare is a revolutionary approach to placing your organization on the path of Generative AI-powered transformation and delivering immediate value.
OpenDialog provides the capabilities to collect key data for healthcare organizations and presents the findings in a specialized transformation impact report. This report helps to identify the processes that are ripe for automation, realizing the value this technology can create. The solution ensures healthcare organizations can easily deploy generative AI at low cost, all while adhering to regulatory compliance requirements.
The solution can deploy frictionless alongside existing digital channels and effectively deflect callers to reduce call wait times, all while gaining transformative insights for your business. Once implemented, calls and queries are then deflected from human agents to first reduce wait times but also offer a faster resolution to queries.
Further streamlining service and response, the Digital Concierge works by intersecting voice, web, and chat channels to meet your service users wherever and whenever they may be. Insights are continuously collected from customer interactions, resulting in rich, actionable data on your users.
Get started
Are you ready to start your generative AI powered transformation journey? Book a demo today and see how OpenDialog can help you automate up to 90% of all interactions in your healthcare organization.
Want to learn more about generative AI and what impact it’s having on the healthcare industry? Check out our blog that examines how generative AI automation is revolutionizing healthcare.
