Read all about the Ins and Outs of OpenDialog
For the past 40 years interacting with digital devices has required us to understand what button to press, what menu to expand and what option to select. Whether with a mouse, trackpad, or our fingers, we are responsible for figuring out where to point and click to get a task done. The ability to converse with machines flips that dynamic around.
Welcome to the second episode of OpenDialogues, the podcast hosted by Maaike Coppens and Ronald Ashri discussing everything Conversation Design
🎧 Over the last couple of months, Ronald and I have been having animated, passionate debates about conversation design, conversational AI
Language understanding is hard. This is perhaps the most crystal clear lesson of the past few years of intensified efforts
One of the main challenges of conversation design still remains the capacity to describe conversational AI designs in an understandable,
Yesterday, at Google I/O there was a particularly relevant announcement for us. Google introduced LaMDA. A Language Model for Dialogue
After a couple of years helping clients design and deploy conversational applications (using a variety of existing tools) we realised that something fundamental was missing. Where was the conversational model in conversational design and tooling? So I reached back into my academic AI days and the field of multi-agent research for some help and inspiration. The result is OpenDialog.
From a business perspective, it is clear what problem Conversational AI solves. Business can benefit greatly by offering a better customer experience and scaling their capability to do so across multiple channels and geographies.
What is conversational UX, and why is it so important to our work? Maaike Coppens, Chief Design Officer shares her thoughts…