The end of SaaS? In 1999 Mark Benioff and 3 co-founders launched Salesforce, a new software company with a mission to disrupt the world of CRM Software. Until that point, CRM software had been on-premise deployments of tools like Siebel
Conversational AI agents are now a must-have for boosting customer experiences and streamlining operations. A key decision in any AI strategy is whether to build a custom solution or use an all-in-one platform. It’s a major choice, and the pros
Based on my research and what I could (or rather couldn’t!) find, I’m setting out my stall that this is an industry-first article. I have had the privilege of working in the automation space for the majority of my career.
2023 saw an exciting year for generative and conversational AI advancements, with enhanced NLU (natural language understanding) and ethical and privacy concerns dominating the conversation, there’s much to look back on. But what do these developments mean for the year
Starting with Generative AI in the enterprise may feel daunting. Here is a pragmatist’s guide to how you can get started while managing risk so that you can start benefiting from the transformational potential of the technology. Generative AI (GenAI)
These days if you are running a product team, you’re almost certainly grappling with the issues of how to integrate Generative AI-powered capabilities in your product. If you’ve already done it, then you’re now figuring out how to manage these
AI is general purpose technology that’s growing exponentially. The result is a growing gap between the proactive innovators and the ‘wait and see’ crowd. The time to start your business on its AI journey is today…or it may be too
The exponential rate of growth of AI capabilities, their deep integration in everyday tooling, and the massive levels of investment will lead to an explosion of AI-powered solutions. We’ve never had to go through such a rapid growth in automation
Exciting Times! Just like with any emerging technology, as the conversation design field grows in maturity, diverging views emerge when it comes to the initial approaches, tools, and artefacts that have dominated the ecosystem so far. Each alternative inevitably invites
Yesterday, at Google I/O there was a particularly relevant announcement for us. Google introduced LaMDA. A Language Model for Dialogue Applications. LaMDA builds on work they’ve done in the past that was introduced under the name Meena. Glad to see
