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AI in Insurance Podcast: Insights from industry leaders – tifgroup

In the debut episode of our series, Danny Major, Chief Customer Officer at OpenDialog, joined Sarah Tucker, Director of Client Services at tifgroup, for an insightful discussion on AI adoption in the insurance industry and its value for customers.​

Episode 1

AI in Insurance Podcast: tifgroup

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Video timestamps

  • How AI is reshaping customer service and engagement [00:01:00]
  • How user feedback is influencing AI strategy [00:05:12]
  • What TIF learnt through their AI journey [00:09:50]
  • The benefits AI has delivered to TIF and their customers [00:11:03]
  • 2025 AI plans [00:13:04]

Don’t miss the next episode as we welcome Arno de Wever, EMEA Lead Commercial P&C Insurance at AWS, for a deep dive into AI’s impact on the wider sector.

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Opinion

The true challenge Conversational AI has. Thinking beyond natural language understanding

The Conversational AI challenge is typically framed as a natural language understanding (NLU) through machine learning (ML) type of problem. Is that, however, all there is to it? At OpenDialog we think that there is a broader viewpoint that subsumes the NLU challenge and provides us with more tools to build effective Conversational AI applications.

Ronald Ashri February 23, 2021

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