Episode 8 – Pushing the boundaries

Hillary black podcast
Welcome to the second episode of OpenDialogues, the podcast hosted by Maaike Coppens and Ronald Ashri discussing everything Conversation Design and OpenDialog.

In this episode, we talk with Hillary Black, Conversation Design Pioneer and initiator of a plethora of Conversation Design Community initiatives like https://www.conversationdesignerjobs.com/ and Conversation Design Internet Club Facebook Group, which Maaike was the very first member of!

As a seasoned conversation designer, Hillary has tons of wisdom and experience to share and is very passionate about conversational experiences via SMS – a very valuable and underestimated channel to connect with customers via conversations!

We hope you enjoy listening as much as we enjoyed talking with Hillary.

👉  Sign up for OpenDialog.ai to discover a new way of creating purposeful, context-rich & dynamic conversational experiences!

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The true challenge Conversational AI has. Thinking beyond natural language understanding

The Conversational AI challenge is typically framed as a natural language understanding (NLU) through machine learning (ML) type of problem. Is that, however, all there is to it? At OpenDialog we think that there is a broader viewpoint that subsumes the NLU challenge and provides us with more tools to build effective Conversational AI applications.

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