Pricing Policy


OpenDialog Services through the OpenDialog cloud are priced on a pay-as-you-go basis. See our plans and pricing page for more information about the plans we currently have available to customers.


Conversational turn

A conversational turn is a request/response pair of messages between the user and the application. It involves one message from the user, generated through a conversational interface, arriving at the OpenDialog conversational platform and one message from the OpenDialog platform arriving at the user’s interface.

Conversational Interface

A conversational interface is the endpoint through which a user is interacting with an OpenDialog conversational application. It can be the webchat widget or an interface such as WhatsApp, Telegram or Facebook Messenger.


A conversation is the completion of at least one conversational turn through a conversational interface. For billing purposes, we may increase that to two conversational turns based on the conversational interface in question.


Pricing Policy

OpenDialog services through our Cloud Edition are priced on a fixed monthly per seat cost and conversation cost.

When you sign up for OpenDialog Cloud Edition depending on how you plan on using OpenDialog you will either be charged a fixed monthly costs of £30 per seat / per month for your workspace or it will be free. While OpenDialog is in launch beta (ending early 2022) all seat charges for the cloud edition are free! 

Additional to the monthly per/seat fixed charge. Pricing for conversations kicks in when a conversational application is launched (i.e for WebChat that is when the widget is placed on another domain) and we charge a conversation / fixed monthly cost:

  • 0 – 1,000 conversations – £50 (min. fee)
  • 1,001 – 20,000 conversations – £0.03 per conversation
  • >20,001 conversations – £0.02 per conversation

A conversation consists of the exchange of up to 60 messages (i.e. 30 conversational turns). 

A conversation is counted only when a user interacts with the conversational application and the application successfully responds – not when the application sends a welcome message. 

Billing is monthly and a report on the number of conversations that you incurred through the month, on a per conversational interface basis, will be available through your account (Feature coming soon) .

While OpenDialog is in launch beta (ending early 2022) all seat charges for the cloud edition are free!