Deliver Positive Customer Experiences with Conversational AI
Businesses lose approximately $75 billion yearly due to poor customer service
(Forbes)
Now more than ever, businesses need to provide high quality, consistent customer experiences to maintain competitive advantage and create brand loyalty. With consumers getting frustrated after only 2 minutes of waiting for a response from customer service (Forbes), dropped calls and long waiting times damage customer experience as well as negatively impacting employee morale, and ultimately the bottom line.
Chatbot interactions are expected to surge from 2.6 billion in 2022 to 22 billion by 2023.
– Juniper Research
OpenDialog delivers humanized customer support at machine speed
OpenDialog helps contact centers and customer service teams achieve more with less through personalized Conversational AI Chatbots and intelligent Digital Assistants.
By serving customers 24/7 through OpenDialog AI powered Chatbots and intelligent assistants, customer support centers can provide a better response and significantly reduce the number of contacts that require human interaction and support.
This helps to free up existing contact center staff, reduce customer complaints and improves the overall customer experience.
Uses of Conversational AI in Customer Service
- Provide 24/7 customer support
- Service requests completed without human interaction
- Identify new sales leads
- Boost existing agent productivity
- Scale operations without linear increase to Op Ex
- Reduce call abandonment rates
- Reduce customer response times
- Analyze large data flows
- Personalize customer experiences
- Increase customer engagement
- Improve customer behavior insights
AI Chatbots for effortless customer journeys
Our Conversational AI solutions can be seamlessly integrated into existing platforms and across all devices and apps, delivering consistent engagement across multiple regions and languages. Requiring less technical specifications, businesses can improve customer experience levels faster, more cost-effectively and without the need of human interaction.
See How It Works
Discover how OpenDialog Conversational AI delivers better experiences and communication to customers, agents, and employees by using natural language powered text Chatbots, Voicebots and intelligent Virtual Assistants.
By requesting a demo, you will get access to a personalized showcase of how OpenDialog Conversational AI is positively impacting real-world engagement and customer experiences.
Find out how Conversational AI is helping…
Enabling everyone
to leverage Conversational AI
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https://www.forbes.com/sites/bradbirnbaum/2021/09/21/the-customer-service-transformation-is-real-and-just-in-time-for-the-holidays/?sh=6be23def5d43
https://www.juniperresearch.com/press/chatbot-interactions-retail-reach-22-billion-2023
https://www.forbes.com/sites/shephyken/2018/05/17/businesses-lose-75-billion-due-to-poor-customer-service/
